Team Leader Customer Support

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Team Leader Customer Support

Ağustos 5, 2015

Location – Swindon Hours – 37.5 per week, Monday to Friday 8.30am – 5pm Starting salary £24,000 Contract type – permanent We are currently looking for a Team Leader for our Multi-lingual Customer Support Team on our insourced campaign based in Swindon. The Job This is a challenging and multi-tasking role dealing with tasks of varying complexity within a technical support environment. The main purpose of the role is to directly manage, develop, motivate and organize your team to efficiently and effectively achieve account objectives and ensure that quality standards are adhered to at all times. The job requirements are: § A proactive approach to the Team Leader role is absolutely required; always trying to identify areas for improvement in support processes and of team members § As the Teamleader you are also expected to handle escalations from the Level 1 Customer Support Engineers and liaise with SME’s, Intel program stakeholders and escalation points on customer issues. § You are also responsible to roll out new support processes, deliver tra … View full post on Latest jobs matching “turks” from

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