Customer service & order management rep (M/V)

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Customer service & order management rep (M/V)

Aralık 11, 2015

In this position you are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites. An eye for detail and passion for the job make you the best at your work. You¿re always looking for a way to optimize Merck Millipore¿s service and like to share these ideas with your team.

Main Tasks
-Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
-Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement
-Interacts with and supports company sales representatives
-Handle and resolve customer complaints
-Escalates requests and unresolved issues to the designated resource
-File records of customer interactions and transactions
-Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects

As an ideal candidate you have the following:
-An (educational) background in Business
-Customer service experience in a similar international environment
-Experience with SAP and Oracle systems a plus
-Fluency in Italian, both conversational and written plus fluent English
-A positive outlook on dealing with customers and know how to organize/prioritize your work
-Enjoy working in an international team
-Driven to provide outstanding customer service
-Flexible ¿ open to change and able to adjust accordingly

The Merck Customer Service Center for Western Europe is based in Amsterdam in a highly multilingual environment. You can apply here:

Plaats 1101CH
Bedrijf Randstad Sourceright

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